Hotel Pullman Aachen Quellenhof - Aachen

HISTORIC HOTEL IN PARK SETTING!

We were really excited about staying at the Quellenhof in Aachen, as it is a historic hotel steeped in a fascinating history. The hotel curiously did not have a doorman, but an enthusiastic female counter staff member by the name of Nadine came outside and helped with the luggage. Check in was smooth, and the room we were allocated was on the top level with fine views. The room was good, but somewhat dated. But, it was acceptable, never the less. The heating for some reason did not work. So we spoke to the desk staff who assured us they could raise the heat from their end downstairs. For whatever reason, this did not happen, and our first night and morning was very cold. We spoke again to a desk staff member by the name of Michael who managed to raise the level from the reception desk, and our second night was much more comfortable! The public areas of the hotel are excellent and show signs of recent upgrades. The breakfast area, the indoor pool and sauna areas all looked relatively new, and were great to use, especially the Turkish hammam. On our first day, an incident occurred where a rather self entitled guest decided to park his car in front of our car which had not been shifted to the underground car park as yet. My wife went inside and asked the man politely if he could momentarily shift his car. This man arrogantly refused. My wife asked politely again, and again he refused, but this time with a stream of invective in Arabic as if he felt it demeaning to have to obey any female. My wife blasted this man for his arrogant lack of respect - incredibly, because my wife is very quiet and non confrontational by nature. This man exploded in a rage and was screaming in Arabic and the situation apparently became very scary. It was at this point that the a hotel staff member of Arabic extraction courageously confronted the screaming man and pleaded in Arabic for the man to shift his car and to calm down. The man complied, yet screamed at my wife all the way outside with only the Arabic desk clerk standing in between to prevent this man resorting to violence. I thanked this man later that day for his personal courage in a very scary unpredictable situation. I only wish I knew his name, as he was extremely brave and professional and a credit to the Pullman organisation and the Hotel Quellenhof. Again, I thank you sir for taking control of this unsavoury situation. We have never in all our years of travel experienced anything like it, and hope never top experience anything like it again. We *did* enjoy our stay, but we look forward to one day staying again when the hotel rooms are renovated. A wonderful historic hotel for history lovers (central role in the Battle of Aachen in 1944) and surrounded by sumptuous parkland, epic casino and Eurogress convention centre all next door. The hotel Aachen is worth a visit.